Utility Scams

Unfortunately, scammers will occasionally say they are KCP&L employees in order to steal money and personal information.

If you are suspicious of anyone who says they represent KCP&L, please call us before providing personal or payment information. You can reach KCP&L at 888-471-5275.

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The scammer is often a live person posing as a KCP&L employee who notifies the customer of a past due bill and demands immediate payment to avoid service disconnection. If the customer is unable to make an immediate payment or does not answer, the scammer gives out a return phone number for customers to call back. When calling back, customers are prompted by a recording that thanks them for calling KCP&L or a similar sounding utility name. The customer is then asked to press two to make their payment with a live person.

If you have questions about the legitimacy of a bill, phone call or email regarding your utility bill, do not provide any personal or banking information. Hang up and contact the KCP&L Customer Care Center at 888-471-5275. Please see below for additional information.

Utility Scam Warning Signs

KCP&L employees do not:

  • Call and threaten disconnection if a payment is not made within 30 minutes or an hour. KCP&L employees will never give this type of deadline. Instead, we provide advance notice and work with the customer to resolve billing issues.
  • Call and request that customers buy a pre-paid debit card, scratch off the covering and read the number beneath to pay a bill. KCP&L employees will never ask you to pay a bill this way.
  • Ask for personal information via email or social media.
  • Sell products door-to-door.
  • Deliver cash refunds or rebates.
  • Charge for line-clearing or tree-trimming work.

How to Protect Yourself

Before providing personal or payment information:

  • During in-person visits always ask for identification. All employees carry KCP&L photo identification badges, wear KCP&L clothing and drive vehicles with the KCP&L logo on it.  Employees are required to display their badges if asked.
  • Verify the information. If you are unsure about the person’s identification or the work that they’re doing, call KCP&L before letting the person onto your property.  You can call KCP&L at 888-471-5275.
  • Protect your personal information. If someone claiming to be from KCP&L calls you on the phone, request the person’s name and contact information. Do not give out your account number or any other personal information on the phone.

Phone and Email Scams

Here are some other important safety tips to keep in mind.

  • Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an email requesting this information in respect to your utility bill, without also verifying that person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Care Center.
  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
  • For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
  • Never provide personal information via email or click any suspicious links.

If you have been the victim of a scam, be sure to report the crime to your local law enforcement agency.