Maintenance Notice

We’re sorry. Due to scheduled maintenance, this service is temporarily unavailable online. For services related to your account, please call 816-471-5275 or 888-471-5275.

Start, Stop or Transfer Service

Start, stop or transfer your KCP&L service.

New Customers

New to KCP&L? We’ll just need some basic information to verify your identity and location:

  • Social Security number
  • Email
  • Phone number
  • Address

You’ll be given choices for scheduling the weekday on which you'd like your service to start. The process takes less than five minutes and you'll receive a confirmation email once you submit.

Existing Customers

Looking to transfer or discontinue service? Be prepared to log in to your account (or you'll be guided on how to create one) and follow a few simple steps. You’ll need your account number handy if you're not already registered for online account access.

Rental Property Owners

If a tenant has requested disconnection, as a rental property owner, you may revert service to your name. By completing a Landlord Authorization To Revert Form, KCP&L will automatically place your rental property utilities into your name when a tenant requests disconnection. You will receive a separate billing for each property when the service is reverted to your name. 

Learn More